User Safety & Content Policy
Last updated: March 12, 2026
1. Who we are and how Manus works
Manus is a general-purpose AI agent that turns user goals into plans and executes multi-step workflows. To deliver results, Manus leverage third-party AI models and tools (To get familiar with more technical details, please read our relevant blog).
We implement safety measures to help protect users and comply with applicable law, including detection mechanisms for illegal content. We also rely on safety controls built into the third-party AI models we use.
2. Our safety commitments
We balance access to useful information with the need to reduce online harms. Our commitments are to:
- Prevent obviously unlawful or high-risk outputs from being generated or displayed.
- Detect and act quickly when problematic content appears.
- Prohibit use by minors, as our service is intended for users 18 and older only.
- Be transparent about our safety approach and provide channels for user feedback.
- Respect privacy and apply data-minimisation when engaging third-party vendors.
- Comply with the EU AI Act and AI ethics, including the prohibition of certain high-risk AI practices.
3. Roles and Responsibilities
Manus Responsibilities. We employ safety measures to prevent, detect, and respond to illegal or harmful content. We rely on safety controls built into third-party AI models and implement automated detection for certain illegal content categories.
User Responsibilities. You must be 18 or older and comply with the Usage Policy, this Policy, and applicable law. Do not attempt to bypass or disable safeguards. If we obtain actual knowledge of under-18 use, we may suspend/terminate access and delete associated data consistent with our policies.
Vendors and Tools. We leverage third-party models/tools and functionalities may be re-routed, blocked, or degraded where risks are identified.
4. Illegal content
We prohibit content that violates applicable law. Examples include (not exhaustive):
- Terrorism promotion or instruction;
- Child sexual exploitation and abuse (CSEA);
- Serious criminal facilitation (e.g., instructions to commit crimes, unauthorized system intrusions, or fraud);
- Material that is illegal to host or distribute (e.g., certain extremely graphic content, specific unlawful hate materials, or wilful large-scale copyright infringement).
How we respond
- Detection mechanisms: We employ automated detection for certain categories of illegal content, including CSEA.
- Removal: Once we become aware of illegal content, we take action to address it.
- Enforcement: We may restrict accounts or features, and cooperate with authorities as required by law.
5. Harmful content
We seek to provide a safe experience for all users. We may refuse, redact, or transform content that is likely to cause harm, such as:
- Pornography or sexualised content;
- Encouragement or instructions for suicide, self-harm, or eating disorders;
- Hate speech, bullying, and harassment;
- Realistic graphic violence;
- Promotion of serious violence or dangerous challenges likely to cause injury;
- Drug misuse encouragement;
- Content that promotes body shaming or depression.
Remedies we apply
- Refusal or alternative responses when requests involve harmful content;
- Removal of reported harmful content where appropriate;
- Account restrictions for repeated violations.
6. Product-level safeguards
Agent workflows: Manus operates autonomously and may take actions with real-world consequences. Users are responsible for monitoring agent activities and should exercise caution when authorizing sensitive operations.
AI interaction notice: Manus clearly identifies itself as an AI agent in user interactions.
Generated media: Media created or modified by the Service may be labeled as AI-generated where technically feasible.
Image/audio/video content: We prohibit generation of sexual content involving minors, graphic violence, and other illegal content categories.
Third-party tools and models: We use third-party AI models and tools that maintain their own safety controls and content policies.
7. Proactive technology and human review
We employ safety measures including:
- Automated detection for certain categories of illegal content, including CSEA;
- Third-party model safeguards: We rely on safety controls built into the AI models we integrate;
- Safety logging with data minimisation principles;
- Human review where appropriate for reported content and escalations.
8. Reporting concerns
If you encounter illegal or harmful content in Manus, please contact us at support@manus.im (or feedback@manus.im for US users).
Please include relevant context such as what you requested, what content appeared, and timestamps where available.
We will review reports and take appropriate action, which may include content removal, account restrictions, or cooperation with authorities as required by law.
9. Appeals
If you believe we made an error in content moderation or account action, you may contact us to request a review. We will consider your appeal and respond accordingly.
10. Regional Safety Notes
UK Online Safety Act compliance (UK users)
UK users may submit complaints regarding illegal content via the contact information in Section 8.
EU Digital Services Act compliance (EU users)
We comply with applicable requirements under the EU Digital Services Act for services offered to EU users.
Age restrictions (All users)
Manus is offered only to users 18 and older. We terminate accounts if we obtain knowledge of underage use.
11. Effective date & updates
This policy takes effect on the date shown above and may be updated as features, vendors, or laws change.